Privacy Policy

1. About This Policy

Dolpo Cleaning ("we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website and services. By using our website or submitting an enquiry, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Business or company email address
• Phone number
• Business details (company name, address) where voluntarily provided
• Technical data such as IP address, browser type, and pages visited (collected automatically via cookies and analytics tools)

We only collect personal information that is reasonably necessary for one or more of our functions or activities.

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you — when you submit an enquiry or quote request through our contact form.
• Automatically — when you visit our website, we may collect technical data through cookies and similar technologies.

Where it is reasonable and practicable to do so, we will collect personal information directly from you rather than from third parties.

4. Why We Collect Your Information

We collect and use your personal information for the following primary purposes:

• To respond to your enquiries and provide cleaning service quotes
• To deliver and manage the services you engage us for
• To communicate with you about your account or service arrangements
• To send you relevant information about our services (where you have opted in)
• To comply with our legal obligations under Australian law
• To improve our website and service offerings through analytics

We will not use or disclose your personal information for a secondary purpose unless you have consented, or an exception under the APPs applies.

5. Disclosure of Personal Information

We may share your personal information with third parties only in the following circumstances:

• Service providers — third-party contractors who assist us in operating our website or delivering our services (e.g. email service providers, IT support), who are bound by confidentiality obligations.
• Legal compliance — where required or authorised by Australian law, a court order, or a government authority.
• Business transfers — in the event of a merger, acquisition, or sale of business assets, subject to the receiving party maintaining equivalent privacy protections.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure those recipients handle your information consistently with the APPs.

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure SSL/TLS encryption for data in transit
• Access controls limiting who can access personal data
• Regular review of our data handling and security practices

While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to our website.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When information is no longer needed, we take steps to destroy or de-identify it.

7. Cookies and Analytics

Our website may use cookies to improve your browsing experience and collect aggregate analytics data. Cookies are small text files stored on your device. You can disable cookies through your browser settings; however, this may affect the functionality of some parts of our website.

We may use third-party analytics tools (such as Google Analytics) that collect anonymised usage data. These tools have their own privacy policies governing the use of that data.

8. Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.

To make an access or correction request, please contact us using the details below. We will respond within a reasonable time (generally 30 days). We may need to verify your identity before processing your request. In some cases we may be unable to provide access — if so, we will explain why in writing.

9. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us in the first instance. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

For any privacy-related questions, requests, or complaints, please contact us at: