Frequently Asked Questions

Fill out our contact form or call us directly. We'll arrange a site visit—typically within 48 hours—to assess your facility, understand your requirements, and provide a detailed, fixed-price proposal. There's no obligation and no vague ballparks.

We specialise in three commercial verticals: offices and corporate facilities, schools and educational institutions, and gyms and fitness centres. Each requires a different cleaning protocol and product set—we don't apply a one-size-fits-all approach across them.

We currently service the Greater Melbourne area. If you're unsure whether your location falls within our service zone, get in touch and we'll confirm.

Pricing is based on facility size, cleaning frequency, service scope, and any specialist requirements (such as electrostatic disinfection or after-hours access). We provide fixed-price contracts rather than hourly rates—you know exactly what you're paying before work begins.

Our standard service agreement runs for 12 months with a 30-day notice clause. For new clients, we offer a 90-day initial term to let you verify our standards before committing to a longer arrangement.

We offer a same-business-day remedy guarantee. If an issue is reported before close of business on the day of the clean, we'll return and rectify it at no additional charge. No arguments, no credits—we just fix it.

Yes. After-hours and weekend cleaning is a core part of our service, particularly for offices where cleaning during business hours would be disruptive. We have formal key management, alarm code protocols, and start/end confirmation procedures for every after-hours visit.

Each client site has a designated backup technician who has been briefed on your facility and requirements. In the event of unplanned absence, the backup covers the clean without you needing to take any action. You'll receive a notification if a replacement has been used.

Standard schedule changes (frequency, timing) require five business days' notice. For one-off changes or additional cleans, we'll accommodate where operationally possible—typically with 24–48 hours' notice.

We use ATP bioluminescence testing on a scheduled audit basis—this measures actual biological contamination on surfaces rather than relying on visual inspection. Audit results are shared with your facility manager in a written report. High-touch surfaces, food prep areas, and toilet facilities are tested on separate schedules based on risk level.

Yes. We use EPA-registered, pH-balanced cleaning and disinfection products that are safe after drying. For school environments, we follow specific product selection criteria that exclude harsh solvents and irritants. Safety Data Sheets for any product used on your site are available on request.

Green cleaning practices are built into our standard service, not sold as an add-on. We use dilution-controlled dispensing to reduce chemical waste, microfibre systems that require less chemical input, and biodegradable product ranges across most service lines.

Yes. All Dolpo technicians undergo a National Police Check before starting work. For school contracts, we additionally require a Working with Children Check. Background check documentation is available to facility managers and HR teams on request.

Every client account is assigned a dedicated Account Manager who is your primary point of contact. The Account Manager oversees the cleaning team, conducts quality audits, and handles any site-specific issues. You're not calling a general enquiries line—you have a named person responsible for your account.

Key custody is documented in a signed chain of custody record. Keys are stored securely at our depot with non-identifying tags. Alarm codes are held in encrypted digital storage with role-based access—only the assigned site supervisor can access them. Every access event is timestamped and logged.